![]() ![]() ![]() I went to uninstall it after the trial expired but could not find the uninstaller, so I just dragged the application to the trash. I had installed a trial version of Suitcase Fusion. I'm not sure if this is still a problem for you, kimberlyh, but I resolved this issue today. If possible/applicable, you should save current artwork first, of course.Ģ) Restart the computer (you may do that up to at least 5 times) ģ) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible) Ĥ) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:ĥ) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5) Ħ) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall. You may have tried/done some of them already 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences) 5) is a list in itself, and 6) is the last resort. If so, you may try 4) or 6) on the list below. You may need to go a bit deeper in resetting things.
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